One to One B2B by Don Peppers and Martha Rogers, Ph.D.
	Building the Customer Specific Retail Enterprise by Gary E. Hawkins
	Target 2000: The Rising Tide of TechnoMarketing by Carlene Thissen and John Karolefski
	e-Business 2.0: Roadmap for Success by Dr. Ravi Kalakota and Marcia Robinson
	Secrets of Customer Relationship Management by James G. Barnes
	Agentry Agenda by Glen A. Terbeek
	e-Merchant: Retail Strategies for e-Commerce by Joanne Neidorf and Robin Neidorf
	The Victorian Internet by Tom Standage